so my cell phone (my nice new one, let me point out) stopped charging monday on any charger i had.
took it to suncom today and they said that it’s not insured, i’ll have to buy a new one.
and i said bullcrap, it has a 12 month warranty.
and they said then you’ll have to send it back to the manufacturer yourself.
and i said whatever, i need a loaner phone.
they said we don’t do that (sales associate is belching into his necktie repeatedly, super attractive)
i said bullcrap.
but at that point (had spent almost an hour in their store to get this far), i had to leave to go have lunch with minime at school.
had lunch.
went back to my office.
called the store, asked for the manager.
he’s at the mall.
like at orange julius?
at the mall.
do you mean he’s working at the kiosk in the mall??
yes.
give me that number.
ring ring ring
manager speaking.
explain story. he says he can give me a loaner but that i have to return the phone myself to the manufacturer.
i said walmart doesn’t make me send defective jeans back to taiwan with a broken zipper, they just give me a new pair.
he said he didn’t have another blackberry like mine in any of his stores, that it will have to come from blackberry.
arg, i said.
i call blackberry…hold, hold, hold, hold, hold, finally a real person!
they say they don’t take consumer returns, that i have to return it through corporate suncom.
arg, i said.
i call the 1-800 sun com service number…and i hold, hold, hold, get transferred, hold, hold, hold…and they say i should take the phone to the local store for repair.
i called the manager at the kiosk…
and he said oh my bad, yes we’ll have to fill out the warranty paperwork and send it for repair.
and i said i have already spent over 4 hours of my day on this what is WRONG with you people?
he said it’s christmas we’re so busy (and i hear slurrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrp, so this guy’s so busy he’s enjoying a smoothie from orange julius while on the phone with me)
so then i have to tell my boss the whole story. and he makes a face and then wants to file a complaint with the FCC and the state attorney general and on and on…and finally i whisper can i have the company credit card to put a deposit on a loaner phone before i leave town for the week
and ooooooooo that was a bad question oooooooooooooooooooooo
but after an hour, yes, i can get a loaner phone.
it’s not been a fun day.